We Accept the Following Credit Cards

TERMS AND CONDITIONS

International Orders

  Online ordering is available only to US addresses and Canadian addresses. We do ship to all other countries/regions provided that the customer prepays the order, including all shipping expenses. Please contact us at 507-359-1971 or orders@dmcustomcycle.com to place an international order. Customers are responsible for duties if any. Shipping charges for international destinations outside North America must be prepaid.

Shipping

  Client agrees to have read, understood and agreed to all terms and conditions upon ordering. Product is shipped after pre-payment by VISA, MasterCard, Discover, or American Express unless other arrangements have been made prior to ordering. All other arrangements must in the form of a written, legal document, such as a company purchase order. Shipping charges are to be included in pre-payment. Prior to transit, all shipments have been carefully inspected. All orders are shipped using UPS or Spee-Dee whenever possible, unless otherwise requested or necessary. Foreign orders must be prepaid in US dollars by VISA, MasterCard, Discover, or American Express. All specifications, descriptions, prices of products, colors, and terms and conditions are subject to change without prior notice.
  We do not ship orders on Saturday or Sunday. Any order placed on Saturday, Sunday or a national holiday will be shipped on the next business day.
  USA Overnight Shipping & Handling - Please understand that choosing Overnight does not necessarily mean your order will be in your hands tomorrow. While most orders do ship on the same day, depending on when your order is received, some will be shipped on the following day. You will receive your order 1-2 days after the order has been processed, which in most cases is within 24 hours.

Returns

  D & M Custom Cycle is not responsible for damages during shipping. In the event a shipment arrives in a damaged carton or package, client must file a claim directly to the carrier. Damaged product is not to be returned to D & M Custom Cycle. Client also accepts responsibility for any and all consequential shipping charges. Failure to comply with this policy will disqualify any replacement of product damaged in shipment.
  Client agrees to inspect all merchandise upon receipt. Any discrepancies, defects, or shortages must be reported to D & M Custom Cycle within 48 hours after receipt. Parts can be returned only after obtaining a Return Authorization Number by calling 507-359-1971 or emailing orders@dmcustomcycle.com, prior to the return. Returns must include all original pieces, including hardware, and a copy of your original D&M invoice. Client must securely package, insure and prepay all returns. Clearly reference your RA# on the package. All accepted returns are subject to a 20% restocking fee. Replacement of merchandise will be made at the discretion of D & M Custom Cycle. Merchandise that has been installed, modified, or damaged due to improper installation will not be accepted for return. As chrome is a fragile material, D & M Custom Cycle offers no warranty on chrome finish products after installation. Custom orders are non-cancelable upon completion of product manufacturing.

Liability

  Client understands that none of D & M Custom Cycle accessories or products is DOT approved. All products are for custom application and intended as customizing material for shows and displays. Installation of our accessories may be in violation of FMVSS Standard 108 and other federal and or state laws. Client accepts responsibility to check that the installation of product does not violate any legislation. It is the responsibility of the user to determine the suitability of the product purchased. Further, the user assumes all legal risk, personal injury risk and liability, as well as all other obligations and risks associated with the use of any D & M Custom Cycle product. All products must be installed by an experienced, reputable motorcycle dealer. D & M Custom Cycle is not responsible for incidental costs and damages, including labor, parts, paint, chrome etc. incurred due to failure of our products, improper installation, incompatibility with other motorcycle components and accessories, or unauthorized repairs. The manner of use of D & M Custom Cycle products as well as the manner in which products are maintained is the sole responsibility of the user. Therefore, D & M Custom Cycle makes no claim as to the fitness of any particular product offered. It is the intention of D & M Custom Cycle to provide products for off-road use on custom and show motorcycles.
  D & M Custom Cycle is in no way connected to the Harley-Davidson Motor Company. The denoting of Harley-Davidson or other brand models, parts, or accessories is intended for reference use only.